Frequently Asked Questions
	
	Q: 	What is your return policy?
	
	A: 	We shall discuss via Skype, IRC, or email the problem discovered. As a non-profit and non-professional seller, I'd like to have a fair trade policy. As a starting point for negotiations, I'd like to split total postage fees in half, because in Finland, postage costs abroad are always ~50 EUR for packets and ~20 EUR for letters.
	
	Q: 	Do you combine shipping?
	
	A: 	Of course. Depending the size of packaging required, fees might change. Check FAQ question below.
	
	Q: 	When can I expect my order to arrive?
	
	A: 	Inside European Union one week, Internationally two weeks. Might take longer than that, but generally one day more than from Germany or UK.
	
	Q: 	How do I calculate Shipping and Handling Charge for letters?
	
	A: 	Normal economy letter 25x40x3cm. Maxiletter economy L+W+H <90cm (i.e. 40x30x20cm) is 15 EUR in Europe. Signed Priority Maxiletter with Confirmation on delivery, width as abowe.
	
	Q: 	How do I calculate Shipping and Handling Charge for packets, in European Union?
	
	A: 	Economy packets with Confirmation on delivery: 1kg 25eur, 2kg 27eur, 5kg 32eur, 10kg 37eur, 15kg 45eur, 20kg 54eur, 30kg 70eur. After 30kg +1.70e/kg. Size as weight (size in m^3) * (250kg/m^3), i.e. 60x40x30cm=18kg -> 20kg charge. The charge will be either Size as weight or the weight itself, depending which one is more.
	
	Q: 	How do I calculate Shipping and Handling Charge for packets: rest of the Europe, North America and Russia?
	
	A: 	Economy packets with Confirmation on delivery: 1kg 25eur, 2kg 27eur, 5kg 35eur, 10kg 45eur, 15kg 59eur, 20kg 73eur, 30kg 104eur. After 30kg +2.90e/kg. Size as weight (size in m^3) * (250kg/m^3), i.e. 60x40x30cm=18kg -> 20kg charge. The charge will be either Size as weight or the weight itself, depending which one is more.
	
	Q: 	How do I calculate Shipping and Handling Charge for packets: rest of the World, including Asia, Middle and South America and Pacific?
	
	A: 	Economy packets with Confirmation on delivery: 1kg 27eur, 2kg 33eur, 5kg 51eur, 10kg 69eur, 15kg 100eur, 20kg 130eur, 30kg 190eur. After 30kg +6.10e/kg. Size as weight (size in m^3) * (250kg/m^3), i.e. 60x40x30cm=18kg -> 20kg charge. The charge will be either Size as weight or the weight itself, depending which one is more.
	
	Q: 	How much is the Shipping and Handling Charge for letters, In European Union?
	
	A: 	Economy letter 10day: <100g 1.10eur, <500g 3eur, <1kg 6eur, <2kg 10eur. Maxiletter economy 10day: <500g 6eur, <1kg 10eur, <2kg 15eur. Signed Priority Maxiletter with Confirmation on delivery 4day: <500g 11eur, <1kg 16eur, <2kg 27eur.
	
	Q: 	How much is the Shipping and Handling Charge for letters, Internationally outside European Union?
	
	A: 	Economy letter 10day: <100g 1.20eur, <500g 3eur, <1kg 6eur, <2kg 10eur. Maxiletter economy 10day: <500g 7eur, <1kg 11eur, <2kg 19eur. Signed Priority Maxiletter with Confirmation on delivery 4day: <500g 18eur, <1kg 27eur, <2kg 45eur.
	
	Q: 	How much is Insurance on Shipping?
	
	A: 	Insurance for letters in Europe is generally 10 EUR and 20 EUR Internationally, but every +1000EUR means +10EUR each time. For packets 0.25% of the selling price, but at least 1.70 EUR; i.e. 500eur valued package has 12.5 EUR extra fee.